We're open Monday through Friday from 7:30 am to 4:00 pm Pacific Time and we will be happy to answer your questions regarding our products and services during those hours. We are closed on Saturdays, Sundays, and Holidays.
Note: Orders paid for by credit card can only be shipped to the billing address of the credit card holder - no exceptions.
On your request we will be happy to issue a proforma invoice. Please specify UPS shipment or indicate freight forwarder of your choice. We do not recommend postal shipment. All freight charges must be prepaid, WE DO NOT SHIP FREIGHT COLLECT.
TERMS AND CONDITIONS
All retail C.O.D. sales will be shipped cashiers' check or money order only. We're sorry for this inconvenience but bad checks have necessitated this policy.
Back Orders: All back orders will be held for 30 days. Please cancel by phone or letter any back orders you do not wish held. Title of all merchandise shipped passes to customer upon our delivery to a common carrier. All claims for damage or loss are to be made by the customer to the freight carrier.
Warranty: Storz Performance will not be held responsible for incidental or consequential damages arising from or in connection with the use of any products sold by Storz Performance. Our guarantee is limited to replacement or repair of defective parts up to 60 days from date of purchase. This warranty does not cover damage caused by misuse, alteration or negligence. All merchandise distributed by Storz Performance is guaranteed in accordance with manufacturers' own terms of warranty. This warranty is expressly in lieu of any other expressed or implied warranties including any implied warranty of merchantability or fitness for a particular purpose.
Returns: All claims must be made within 30 days of shipping date and must have verbal or written authorization from Storz Performance. A 20% handling charge will be charged unless the return is a result of defective merchandise or an error on our part. No packages will be accepted for return if shipped C.O.D.
Disclaimer: The words Harley, Harley-Davidson, H-D, Sportster, Wide Glide, Softail, Dyna Glide, Evolution, Springer, and Fat Boy are registered trademarks of the Harley-Davidson Motor Company, Inc. and are utilized on this web site for reference purposes only. Storz Performance, Inc. is in no way associated with or authorized by Harley-Davidson Motor Co. to manufacture and sell any of the parts on this web site.